Frequently asked questions
How do I choose my logo colors?
PMS stands for Pantone Matching System®. It is the standard color matching system that allows printers to choose a color for their artwork/logo. Each color in the Pantone color chart corresponds to a particular number. This chart will assist in choosing the most accurate colors for your imprint. There may be a charge to match you PMS exact. This will be noted on your quote as well as suggestion that carry no fee. Please note: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS chart.
What are my payment options?
All first-time orders must be paid for before shipping. A 50% deposit will be reguired at time of placing the order and the additional 50% will be due prior to shipping of the order. If there is a timing issue we reserve the right to ask for payment in full. You can pay by credit card (VISA/MasterCard/American Express), or company check. Customers wishing to be put on account status must fill out a credit application. If you choose to pre-pay by company check we cannot process your order until your check has been received.
We offer open account status to qualified businesses. Please note that it takes up to 10-14 days to process credit requests. If you need your items in a hurry you may prefer to pay by credit card.
Can I order a sample?
Absolutely! Our standard policy is that we do not charge for samples under $5. We do provide samples of apparel however if you do not have a currant account with us you will need to provide us with a credit card for payment of the items. You will have 14 days to review the items for style color or size and return them for full credit with all original tagging. We will need all items back within 14 days. Any damages to the items will not be credited. All sample requested will be review and you will be called with approval or questions.
What are overruns and underruns?
Because we produce items in bulk, it is industry standard to run a few extra pieces. Depending on the item that you order, that quantity can vary from 5%-10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry. Arrangements can be made prior to production to alter this policy and may require an additional charge.
What are set-up fees?
Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges or screens. These costs are a side of the actual costs for imprinting. All set-up fees will be noted on your official quote sheet before placing your order. Screen printing and embroidery fees are a one time fee unless the logo is altered in anyway (must order 12 or more). Although these are one-time costs, for certain items there are some times that will have a re-order charge, which will also be noted prior to ordering.